Stuebner Airline Veterinary Hospital

16119 Stuebner Airline Dr
Spring, TX 77379

(281)376-2505

savethospital.com

 

 

Client Experience Questionnaire

 

Our Mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client services and veterinary care. We strive toward this excellence through continuing education, technical advances, and compassionate care for all of our patients.

You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this client survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. Thank you for your time and effort.

(Please note that your privacy is 100% assured)

Your Recent Experience

How did you find and choose our practice?
Website
Online Search Engine
Phone Book
Drove By
Existing Client
Referral
Who can we thank for your referral?

Your telephone experience
I did not phone
My call was answered promptly
Yes
No


It was easy to make an appointment
Yes
No


I was referred to the website to get necessary forms ahead of time
Yes
No


I was placed on hold too long
Yes
No


Please explain any negative experience that you may have had:

Your impression of our receptionist (OVER THE PHONE)
Friendly and attentive
Yes
No


Courteous
Yes
No


Informative
Yes
No


Please explain any negative experience that you may have had:

Your impression of our receptionist (IN PERSON):
Greeted me and my pet in a timely manner
Yes
No


Aware of purpose of visit
Yes
No


Seemed warm and cheerful
Yes
No


Gave me undivided attention
Yes
No


Seemed hospitable
Yes
No


Answered all of my questions
Yes
No


Appearance was professional
Yes
No


Please explain any negative experience that you may have had:

Your impression of our reception area and exam rooms
Comfortable
Yes
No


Neat and clean
Yes
No


Countertops free of clutter
Yes
No


Retail displays are well organized
Yes
No


Informational handouts are organized and easily accessible
Yes
No


Please suggest any areas that we could improve:

Your overall impression of our parking lot and grounds
Clean and well manicured
Yes
No


I found a parking spot with ease
Yes
No


Please leave any comments or suggestions:

Your impression of our website
I visited the website
Yes
No


I found the website to be helpful and resourceful
Yes
No


I printed out any necessary forms ahead of time
Yes
No


The website layout was easy to navigate
Yes
No


Please leave any comments or suggestions:

Your impression of our technical staff and assistants
Introduced himslef/herself
Yes
No


Listened to my concerns
Yes
No


Answered all of my questions
Yes
No


Seemed proficient and knowledgeable
Yes
No


Was professional in appearance and body language
Yes
No


Made me feel valued
Yes
No


Provided me all of the information that I requested
Yes
No


Offered a beverage during any wait times
Yes
No


Please leave any comments or suggestions that you may have:

Your impression of our doctors
Introduced himself/herself
Yes
No


Listened to what I said
Yes
No


Gave clear advice
Yes
No


Answered all of my questions
Yes
No


Made me feel valued
Yes
No


Appeared to genuinely care about my pet
Yes
No


Seemed proficient and knowledgeable
Yes
No


Provided me all of the information that I needed
Yes
No


Please leave any comments or suggestions that you may have:

Additional Questions
Was your wait time reasonable?
Yes
No


Do you feel that the fees were reasonable for the services rendered?
Yes
No


Did you understand all of our fees?
Yes
No


If you marked "No" to any of the above, please explain:

Would you recommend our clinic to others?
Yes
No


Why would you or would you not recommend our clinic?

What other suggestions do you have for improving the office, staff, or procedures?

If you would like us to contact you, please fill in your name and contact information:


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